Oct. 8th. -2017 - What the new procedure to update my 16TB drive?

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Oct. 8th. -2017 - What the new procedure to update my 16TB drive?

Post by Wakdikyat on Sun Oct 08, 2017 3:11 am

I'm so confused now.. are we suppose to check facebook or this forum for stuff now?
How do I update my drives?

Thanks,
Danny
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Re: Oct. 8th. -2017 - What the new procedure to update my 16TB drive?

Post by Wakdikyat on Sun Oct 08, 2017 4:04 am

I found the FB post with the instruction for the new copilot program.. but it's only detecting that I have an 8TB setup when I'm suppose to have the 16TB.

What should i do?
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Re: Oct. 8th. -2017 - What the new procedure to update my 16TB drive?

Post by James Hasten Merrill II on Sun Oct 08, 2017 11:59 am

Same problem here. ^
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Re: Oct. 8th. -2017 - What the new procedure to update my 16TB drive?

Post by Jeremy Barnes on Sun Oct 08, 2017 4:04 pm

Same as above.
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Re: Oct. 8th. -2017 - What the new procedure to update my 16TB drive?

Post by Jeremy Barnes on Sun Oct 08, 2017 4:05 pm

When I run CoPilot now, it works, but, doesn't do the syncovery update. It looks like it is missing the new .ini file?
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Re: Oct. 8th. -2017 - What the new procedure to update my 16TB drive?

Post by inky613 on Mon Oct 09, 2017 12:41 pm

I still don't have access to the Facebook group and i get user/pass error with syncovery. So far not impressed with support either. It's been 6 days and still no email back.
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Re: Oct. 8th. -2017 - What the new procedure to update my 16TB drive?

Post by showdownx on Tue Oct 10, 2017 8:34 pm

The update process detected my setup as a 8TB setup, but I have a 16TB (two 8TB drives), please help. Is there a way we can reset the process over again? Now it only remembers my setup as a 8TB instead of 16TB. I try re-running that process and It did not ask me for my setup drive again.
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Re: Oct. 8th. -2017 - What the new procedure to update my 16TB drive?

Post by Admin on Wed Oct 11, 2017 12:19 pm

inky613 wrote:I still don't have access to the Facebook group and i get user/pass error with syncovery. So far not impressed with support either. It's been 6 days and still no email back.

How did you get the drive if you do not have access to the Facebook group? More to the point, how do you know about these forums?

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Re: Oct. 8th. -2017 - What the new procedure to update my 16TB drive?

Post by Admin on Wed Oct 11, 2017 12:21 pm

All: Facebook is the only place to go to for updates. All Updates will come from Facebook from Chris or James.

This process, the copilot, is new, we are working through bugs, please bear with us. James and Chris are getting very close to a solution.

The forum is for support only. It is a way of sharing things with other uses.

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Re: Oct. 8th. -2017 - What the new procedure to update my 16TB drive?

Post by James M on Tue Oct 17, 2017 1:24 am

Thanks Adam!


Guys, I'll start posting the updates here; but Chris and I have re-written the entire initial install process, and the update process. I rewrote it from scratch and then Chris and I started editing and fixing things.

There are so many variables, items on the drive, things to install, etc. We're making it a single file process that walks you through everything; but, it's a bit overwhelming on this update.


I finished my part on 10.15.2017 and Chris is implementing. All future updates will be much easier, and we'll post it here and keep in better contact. But, for right now, he and I are a bit swamped and didn't have much time to post it here.

Our next step is to build a video explaining the whole process and uploading that; and we should have that done by this weekend.

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Re: Oct. 8th. -2017 - What the new procedure to update my 16TB drive?

Post by Jason Koskey on Mon Jan 08, 2018 2:48 pm



Can you link the newest update process VIDEO here?
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Re: Oct. 8th. -2017 - What the new procedure to update my 16TB drive?

Post by James M on Tue Jan 09, 2018 6:51 pm

I can’t. Video is on the drive, I don’t think it’s ever been uploaded anywhere. Also not sure if Chris wants that distributed besides on the drive.

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