Have Patience!

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Have Patience!

Post by Giovanni527 on Sun Feb 11, 2018 12:29 pm

Been having issues setting up my 16tb drive. What I did wrong was unpacked things that shouldnt have been unpacked. i wasnt supposed to unpack anything in part 2 of the download Embarassed . Chris is a very busy man and still managed to help me out. I had to reach out to him several times some hit or miss because of the time zone and such. Of course each of our problems are most important and a priority. Id like to say thanks to him and all that took the time some of us are only tech savy enough to get us in trouble lol. Folks be patient with these guys they do it more for the love than anything. This is by far the best drive out there and with support cant beat it.

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Re: Have Patience!

Post by Sahadd Prawser on Tue Feb 13, 2018 7:13 pm

Thank you for your comments Giovann527. I'm sure everyone on the admin team appreciates them. I can't take any credit for helping you out with your issues though Wink

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Re: Have Patience!

Post by James M on Sat Feb 17, 2018 11:00 pm

It helps. Chris makes a small fee on when he sells the drive/cloud service; but doesn't (but should) charge for updates. If you bought a drive, remember to subtract out the cost of the drive itself (which he finds amazing deals for people too); and he's getting $100 bucks. Rest of us admins get nothing.

It's infuriating when we get crappy/snarky comments, not help people fast enough, etc. Remember, you buy the drive and chris will try to help once... but anything after that you are asking him and admins (other users like yourself) for free help. When you get pissy, it makes us want to stop altogether. Comments like this really help fight that though... "i had to wait, but they helped me out." thank you, we know people want to get the drive and jump right in... but if something goes wrong; we'll help. Just remember, there's 700+ in the group now, and we have to prioritize.

Glad you're all set!

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